FAQ | Frequently Asked Questions

Frequently Asked Questions

Everything you need to know before placing your order. If you can't find your answer here, feel free to contact us.

1. What products do you offer?

We offer handcrafted planners, journals, notepads, books, stationery accessories, NFC cards and digital downloads — all designed to help you stay organized and inspired.

2. How long does shipping take?

Orders are processed within 2-3 business days. Standard shipping within the U.S. takes 3-7 business days after processing. International shipping times vary by country.

3. Do you offer free shipping?

Yes! We offer free standard shipping on all U.S. orders over $50.

4. What is your return policy?

We accept returns within 14 days of delivery for unused items in their original condition. Custom or personalized items are final sale. Please see our Return Policy for full details.

5. Can I customize my planner?

Yes! With our Build Your Own Planner option, you can choose covers, layouts, sections and accessories to create a planner that fits your life perfectly.

6. What are NFC cards and how do they work?

NFC (Near Field Communication) cards let you share your contact info, social profiles or business links with a single tap of any smartphone. Perfect for entrepreneurs, creators and networkers.

7. How do digital downloads work?

After your purchase, you'll receive an email with a download link. You can print the file at home or use it on your tablet. Digital downloads are non-refundable.

8. Do you offer classes or trainings?

Yes! Visit our Learn with Me section to explore our trainings on planning, organization and creative entrepreneurship.

9. Do you ship internationally?

Yes, we ship to most countries worldwide. International shipping rates and delivery times are calculated at checkout.

10. How can I contact you?

You can reach us through our contact page or by following us on Instagram @msplannersbookscreations. We typically respond within 24-48 hours on business days.