Return Policy

Have a Return?
Return Policy

At MS Creation, we strive to ensure customer satisfaction with every purchase. Please review our return policy carefully:



30-Day Return Policy
We accept returns within 30 days only if the product arrives damaged. If the item is customized, it is not eligible for returns since we provide a proof for approval before shipping. However, if the customized item arrives damaged, it must be returned, and proof of damage must be sent via email with accompanying photos.



Amazon Purchases
Products listed on our Amazon store fall under Amazon’s return and refund policies. While you can reach out to us for assistance, Amazon will primarily handle any issues related to defective products, such as books and planners, produced by third-party manufacturers.



Product Usage Responsibility
We are not responsible for improper use of our products. If a product has specific usage guidelines, it will be shipped with appropriate regulations or instructions, which will also be available on our website. For example, items containing magnets or small components will include safety precautions.



Safety Warning
• Keep small parts away from children to avoid choking hazards.
• Products with magnets should be used responsibly and kept away from electronic devices and medical implants.
• Follow all included instructions to ensure safe usage of our products.



Thank You!

Your satisfaction is our priority. We appreciate your trust in MS Creation and are always here to assist you. If you have any questions or concerns, feel free to reach out to our customer service team.